Warranty Policy

Return and Refund Policy (1-Year Warranty)

At Thunder Mobiles, we are dedicated to providing high-quality mobile phone accessories, including our flagship Thunder Batteries with 100% Original Capacity and a one-year warranty. Please review our policy below:

Eligibility for Returns

We accept returns for defective or damaged items upon delivery, incorrect items due to shipping errors, or items that do not match the description. Requests for returns must be made within 30 days of purchase.

Return Conditions

Products must be returned in their original packaging with all accessories included. The items should show no signs of deliberate damage or tampering. Please note that physical damage caused by misuse or unauthorized repairs is not covered under our return policy.

Return Process

To initiate a return, please contact our Customer Support team with your order number, proof of purchase, and a description of the issue, along with relevant photos. If your return is approved, you will need to ship the product back, with customers responsible for covering shipping costs, unless the item is defective or incorrect.

Refund Policy

Refunds are processed for defective or incorrect items, where we offer a full refund or replacement. For other eligible returns, refunds will be issued after inspection of the product.

Warranty for Thunder Batteries

Thunder Batteries, with 100% Original Capacity, come with a one-year warranty for manufacturing defects. If you need to make a warranty claim, please contact our Customer Support with proof of purchase and details about the issue. We will either repair or replace defective batteries at no cost. Exclusions include damage caused by misuse, unauthorized modifications, or swollen or damaged batteries resulting from issues with the mobile IC.

Non-Returnable Items

Please note that final sale or clearance items, as well as gift cards, are non-returnable.

Contact Us

For any assistance, feel free to reach out to us via email at thundermobiles.com@gmail.com or call us at 0334-0204000.

Thank you for trusting Thunder Mobiles. Your satisfaction is our priority.